Starting in May, you can now view a weekly fresh produce market update. The update will be available most Fridays from the flyers page on Learn about the latest news impacting fresh produce supply, quality and pricing. In addition we will also feature our fresh produce items of the week along with a menu feature. Check out issue #2 here.

FileDescriptionFile size
Download this file (Produce_report06142019.pdf)Produce_report06142019.pdf 459 kB

Return Policy

At delivery, we guarantee 100% satisfaction on every item that our customer service representative (driver) is delivering to your establishment.  Our driver will verify that the number of cases per item agrees with your invoice.  At any time during your delivery you are unsatisfied with the product being delivered please let our driver know and he/she will return the product back to our warehouse and mark the invoice for adjustment.

After delivery our product returns are limited to these guidelines:

  • Time limit on reporting  product returns
Product Time Limit for Reporting Return
Fresh Milk At delivery time only/ within 24 hours for a key stop
Fresh meat, poultry and all seafood At delivery time only/ within 24 hours for a key stop
Fresh produce At delivery time only/ within 24 hours for a key stop
Perishable food items At delivery time only/ within 24 hours for a key stop
Cheese 48 hours from delivery
Dry food items 7 days from delivery
Frozen food items 7 days from delivery
Non-Food items 14 days from delivery
  • Packaging

All items must be returned in their original case and in their original state as delivered (a refrigerated item cannot be returned if it has been frozen or vice versa)

Temperature readings will be taken by driver at time of pick up and must meet Food Safety Modernization Act requirements to be accepted. 

Partial case credits will not be approved if sold as a full case.  This excludes damaged items.

  • Special order items

Special order items have been purchased especially for you by your request.  Because they cannot be resold, they are not returnable except when damaged or of questionable quality at time of delivery.

  • Pickup documentation

Sofo Foods utilizes a computer generated pickup document for all product returns.  As such, product returns must be communicated to an authorized sales associate of Sofo Foods prior to your delivery.  If you do not call in your return our driver will not be able to pick the product up and credit will not be issued.

  • Quality Assurance

Sofo Foods purpose is to serve our customers with the highest quality foodservice products.All of our vendors are carefully selected and chosen based on their proven track record of dependable quality.In the event there is a quality issue with a product, please have the following information for your sales associate at the time of requesting a pick up:

  1. Item code
  2. Item description
  3. Number of cases being requested for pickup
  4. Original invoice number that product was delivered from
  5. Stated reason or objection of product
  6. Vendor item code (if possible)


In the coming months we will be working on improvements to Menu Bytes, Sofo Foods' email newsletter. We are excited to bring you exclusive hot deals, new item introductions and menu ideas and business tips from industry experts. We hope you'll consider signing up! We promise your information will never be shared or sold and we will not bombard you with multiple emails. The newsletter is published the second week of every month. Occasionally we like to send out new item/vendor announcements, food show information and special buys.


Toledo, Ohio— Sofo Foods is adding nearly 75,000 sq. ft. to their local warehouse and distribution center and with the purchase of former Cooper-Smith Advertising Headquarters (4444 Bennett Road) adding 9,000 sq. ft. for their expanding Executive Team’s Corporate offices. The $8 Million dollar expansion was completed at the end of June 2017, it includes a new Cooler, Cooler Dock, Dry Storage and 18 Semi Dock spaces, doubling the current number of semi docks in operation.

The expansion will lead up to 100 new jobs for the local and surrounding communities.

About Sofo Foods

Sofo Foods is one of the largest ethnic food distributors in the country. Family owned and operated for over 60 years. With roots in the Italian food service industry, Sofo Foods supplies a variety of quality food products to all types of restaurants. They have distribution centers in Toledo, Ohio (Corporate Headquarters,) New Albany, Indiana, Suwanee, Georgia, and Houston, Texas. Sofo Foods now has a fleet of trucks that deliver to restaurants and pizzerias in over 22 states and have over 500 dedicated team members.