Sofo Foods Return Policy

At delivery, we guarantee 100% satisfaction on every item that our customer service representative (driver) is delivering to your establishment.  Our driver will verify that the number of cases per item agrees with your invoice.  At any time during your delivery you are unsatisfied with the product being delivered please let our driver know and they will return the product back to our warehouse and mark the invoice for adjustment.

After delivery our product returns are limited to these guidelines:

  • Time limit on reporting  product returns


Fresh milk

At delivery time only/within 24 hours for key stop

Fresh meat, poultry and seafood

At delivery time only/within 24 hours for key stop

Fresh produce

At delivery time only/within 24 hours for key stop

Perishable food items

At delivery time only/within 24 hours for key stop


48 hours from delivery

Dry food items

7 days from delivery

Frozen food items

7 days from delivery

Non-Food items

14 days from delivery



All items must be returned in their original case and in their original state as delivered (a refrigerated item cannot be returned if it has been frozen or vice versa)

Partial case credits will not be approved if sold as a full case.  This excludes damaged items.

Special order items have been purchased especially for you by your request.  Because they cannot be resold, they are not returnable except when damaged or of questionable quality at time of delivery.

Sofo Foods utilizes a computer generated pickup document for all product returns.  As such, product returns must be communicated to an authorized sales associate of Sofo Foods prior to your delivery.  If you do not call in your return our driver will not be able to pick the product up and credit will not be issued.

Sofo Foods purpose is to serve our customers with the highest quality foodservice products.All of our vendors are carefully selected and chosen based on their proven track record of dependable quality.In the event there is a quality issue with a product, please have the following information for your sales associate at the time of requesting a pick up:







    • Packaging
    • Special order items
    • Pickup documentation
    • Quality Assurance
    1. Item code
    2. Item description
    3. Number of cases being requested for pickup
    4. Original invoice number that product was delivered from
    5. Stated reason or objection of product
    6. Vendor item code (if possible)